Description

You analyze current IVR systems and processes to identify optimization opportunities.

Responsibilities

• Analyze IVR systems and processes to identify areas for improvement.
• Gather and understand business requirements from stakeholders for call center technology.
• Design and develop prototypes to demonstrate potential solutions to technical and business teams.
• Support integration between speech IVR and client-facing systems.
• Manage project workflows and code repositories using Agile tools.

Required Skills

• 5+ years of relevant experience.
• Proficiency with Agile/Lean methodologies.
• Experience with Python programming.
• Familiarity with Jira, Bitbucket, and GitHub.
• Experience with Speech IVR systems or similar platforms.
• Bachelor’s degree in computer science or related field.

Key Skills

Education

Any Graduate