Description

You analyze and optimize IVR systems and processes to improve call center technology.

This role is on-site.

Responsibilities

• Analyze IVR systems to identify optimization opportunities.
• Gather business requirements from stakeholders.
• Design and develop prototypes for potential solutions.
• Support integration between speech IVR and client-facing systems.
• Manage project workflows and code repositories using Agile tools.

Required Skills

• 5+ years of relevant experience.
• Proficiency with Python programming.
• Experience with Speech IVR systems or similar platforms.
• Familiarity with Agile/Lean methodologies.
• Hands-on experience with Jira, Bitbucket, and GitHub.
• Bachelor’s degree in computer science or related field.

Preferred Skills

• Experience with call center technology optimization.
• Ability to demonstrate solutions to technical and business teams.

Key Skills

Education

Any Graduate