Description

You will lead solution architecture and technical design for IVR and voice bot initiatives, owning end-to-end delivery from design through production.

This role is on-site.

Responsibilities

• Design and develop Node.js / TypeScript microservices aligned to cloud native and low latency voice requirements.
• Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior and rapid prototyping.
• Establish and enforce engineering standards, including code quality, testing, deployment practices, and SRE principles for observability and resiliency.
• Collaborate across the contact center technology ecosystem to support call routing, self service, and agent handoff scenarios.
• Perform code reviews and mentor engineers, ensuring solutions comply with security and regulatory requirements (PII / PCI).

Required Skills

• 8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
• Strong, hands-on experience with Node.js and TypeScript.
• Proven experience designing and delivering cloud native solutions on Google Cloud Platform (GCP).
• Hands-on Kubernetes experience, including GKE cluster setup and platform operations.
• Solid understanding of microservices architecture, APIs, and distributed systems.
• Experience with IVR, voice bots, or contact center technologies, including voice flows and call routing.
• Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
• Experience working in Agile delivery models at enterprise scale.

Key Skills

Education

Any Graduate