Description

Job Description:
IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key Responsibilities:
Perform end-to-end IVR testing across multiple channels and languages (English and Spanish).
Design, develop, and execute Cyara automated test scripts for IVR and call flow validation.
Validate Amazon Connect call flows, routing logic, and integrations.
Perform API and microservices validation using Postman and related tools.
Partner with cross-functional teams (QA, Dev, Product, Telephony, Ops) to ensure test completeness and accuracy.
Analyze defects, identify root causes, and drive closure with engineering teams.
Contribute to test strategy, test planning, and reusable test frameworks for Contact Center programs.
Document test results, prepare reports, and ensure traceability of requirements to test coverage.
Support continuous improvement by optimizing automation coverage and testing processes. Required Qualifications
5+ years of hands-on IVR testing experience.
5+ years of Cyara automation experience (design + execution).
5+ years of Contact Center testing expertise (IVR, ACD, Routing, CTI).
3+ years of Amazon Connect understanding and platform navigation.
5+ years of Postman usage for API testing and validation.
3+ years of experience testing microservices-based architectures.
English and Spanish IVR testing experience (5+ years) – including menu validation, prompts, and language flows.
Engineering graduate (preferred from established or accredited universities).
Preferred Skills & Competencies
Experience working with cloud contact center platforms (Amazon Connect, Genesys, NICE, etc.).
Strong understanding of telephony fundamentals, SIP, call routing, and CTI flows.
Familiarity with JSON, XML, and log analysis for debugging.
Exposure to Agile methodologies and tools like Jira, Confluence, ALM.
Ability to independently create test scenarios, test data, and automation scripts.
Strong communication skills to work with cross-geography teams.
Ability to understand business requirements quickly and translate them into test coverage.
High ownership mindset and ability to operate in high-paced, client-facing environments. Additional Expectations
Ability to work across multiple time zones when required.
Strong attention to detail and commitment to quality.
Proactive approach to identifying risks, gaps, and improvement opportunities.
Willingness to train, mentor, or guide junior testers as needed.
Positive attitude toward continuous learning in contact center domain and cloud technologies

Key Skills

Education

Any Graduate