Description

You will own end-to-end IVR testing and automation for contact center platforms, validating call flows, routing logic, and integrations across multiple channels and languages.

This role is hybrid.

Responsibilities

• Design, develop, and execute Cyara automated test scripts for IVR and call flow validation.
• Validate Amazon Connect call flows, routing logic, and system integrations.
• Perform API and microservices validation using Postman and related tools.
• Analyze defects, identify root causes, and drive closure with engineering teams.
• Contribute to test strategy, planning, and reusable test frameworks for Contact Center programs.

Required Skills

• 5+ years of hands-on IVR testing experience.
• 5+ years of Cyara automation experience (design and execution).
• 5+ years of Contact Center testing expertise (IVR, ACD, Routing, CTI).
• 3+ years of Amazon Connect understanding and platform navigation.
• 5+ years of Postman usage for API testing and validation.
• 3+ years of experience testing microservices-based architectures.
• English and Spanish IVR testing experience (5+ years) – including menu validation, prompts, and language flows.
• Engineering graduate (preferred from established or accredited universities).

Preferred Skills

• Experience working with cloud contact center platforms (Amazon Connect, Genesys, NICE, etc.).
• Strong understanding of telephony fundamentals, SIP, call routing, and CTI flows.

Key Skills

Education

Any Graduate