Description

You will handle incoming inquiries from healthcare providers to resolve complex administrative and billing issues.

Responsibilities

• Answer incoming calls from physician offices and clinics to identify specific assistance needs including benefits, eligibility, billing, and authorizations.
• Resolve provider issues during the first call by navigating complex computer systems to determine status and provide accurate responses.
• Document all provider interactions to track specific issues and facilitate the reporting of operational trends.
• Maintain professional relationships with healthcare staff through clear communication and information delivery.

Required Skills

• Fluency in Japanese.
• Ability to navigate and learn new, complex system applications and Windows PC environments.
• Strong problem-solving skills to assess current states and formulate recommendations.
• Skillful listening and information collection abilities.
• Experience with teamwork and system applications.
• High school diploma, GED, or equivalent work experience.

Preferred Skills

• 1+ year of experience in office, administrative, clerical, or customer service roles using phones and computers.
• Prior experience in a healthcare environment.

Key Skills

Education

ANY GRADUATE