Description

Responsibilities:

• Maintain and troubleshoot Windows-based server automation applications, including web servers, application servers, and database servers
• Develop and maintain automation scripts (basic .NET, PowerShell)
• Monitor system performance and troubleshoot issues
• Perform system backups and disaster recovery operations
• Create and maintain system documentation
• Install and configure software applications
• Monitor and analyze system logs using tools like Splunk
• Work with component support teams (e.g., Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues
• Work within the internal ticketing system for entering, updating, and closing incident tickets
• Escalate to appropriate teams and vendors
• Perform various housekeeping functions on room systems/infrastructure (e.g. daily health checks)
• Serve in an on-call rotation
• Provide communication to leadership

Requirements:

• Bachelor of Science in Information Technology (BSIT) or similar, including experience
• 5-8 years of experience with incident ticketing in an automation support environment
• Proficient in Java, SQL Database, Automation scripting, and Splunk
• Experience with M365, Azure Cloud Computing, and .NET
• Proficient in Incident management, ticketing requirements, and end-user support services
• Able to describe issues, escalate, and articulate impact to affected users and leadership as needed
• Proficient in common MS tools to assist in data analysis and reporting
• Proficient in viewing Splunk Dashboards and engaging corrective activities
• Experience with Windows Administration

Key Skills

Education

Bachelor’s degree