Description

You will provide L2/L3 application support for Java-based systems, owning incident resolution and production stability.

Responsibilities

• Monitor, troubleshoot, and resolve application incidents and production issues.
• Validate RESTful APIs using Postman, analyzing response codes, endpoints, and authentication flows.
• Execute SQL queries for data validation, issue analysis, and reporting.
• Perform root cause analysis (RCA) and prepare detailed incident reports.
• Coordinate with development, QA, and infrastructure teams to drive issue resolution.

Required Skills

• 5+ years of experience in application support or engineering roles.
• Strong proficiency in Java for understanding application behavior.
• Hands-on experience with Postman for API testing and validation.
• Proficient in writing and debugging SQL queries.
• Experience handling file transfers via FTP/SFTP.
• Ability to analyze API responses and troubleshoot authorization issues.
• Strong documentation skills for operational procedures and RCA reports.

Preferred Skills

• Experience communicating directly with stakeholders and clients regarding technical issues.
• Familiarity with infrastructure monitoring tools.

Key Skills

Education

Any Gradute