Description

You will own L2/L3 application support for Java-based platforms, resolving complex technical issues and driving client satisfaction. This role blends hands-on troubleshooting with SRE strategy to improve platform reliability and performance.

Responsibilities

• Investigate and resolve complex technical issues, serving as the escalation point for critical support tickets.
• Collaborate with engineering teams to drive resolution of client issues and identify root causes.
• Develop and mature SRE strategies to ensure scalability, reliability, and performance of production platforms.
• Automate manual support processes to increase efficiency, reduce risk, and improve response times.
• Create and maintain comprehensive documentation, runbooks, and code snippets for internal engineering teams.

Required Skills

• 3-5+ years of experience in L2/L3 Application Support and/or Development.
• Strong proficiency in Java, with working knowledge of C++ or Python.
• Hands-on experience with Unix/Linux environments and SQL/database troubleshooting.
• Proven ability to debug code and troubleshoot complex technical issues independently.
• Excellent written and verbal communication skills for stakeholder interaction.
• Experience working on rotational weekends and handling high-pressure support scenarios.
• Bachelor’s degree in Computer Science or a related technical field.

Preferred Skills

• Experience in the Banking or Investment Banking domain.
• Background in Site Reliability Engineering (SRE) practices.

Key Skills

Education

Any Gradute