Description

Lead application support efforts for complex, large-scale systems, managing stakeholder expectations and global team performance.

This role is on-site.

Responsibilities

• Supervise, mentor, and train application support personnel across global and remote teams.
• Deploy, maintain, troubleshoot, and manage application systems in collaboration with cross-functional groups.
• Resolve customer issues while meeting L3 Application Support Service Level Agreements and improving processes.
• Collaborate with Development, DevOps, Infrastructure, and QA teams on trending application issues.
• Make timely decisions with incomplete information under tight deadlines.

Required Skills

• 5+ years of people management experience in an application support environment.
• Proficiency with Java.
• Expertise with SQL queries.
• Experience managing Application Support and Service Delivery Management using ITSM tools like ServiceNow.
• Good functional and technical understanding of multi-tier application architecture.
• Familiarity with DevOps principles.
• 12+ years of total working experience.

Preferred Skills

• Proven ability to lead application support teams across business domains.

Key Skills

Education

Any Graduate