Description

You will manage software releases and provide technical support for Sales and Service Performance Management applications.

Responsibilities

• Administer updates, upgrades, and major software releases following established release policies and contractual terms.
• Perform hands-on fixes including software installation, upgrades, database exports, and system configuration.
• Document the full problem-solving process, including decision logs and actions taken through to resolution.
• Develop change requests based on customer requirements and provide technical guidance during customer workshops.

Required Skills

• 2+ years of experience in technical support facing customers and resolving issues.
• 2+ years of application development experience using Java and Object-Oriented programming.
• Proficiency in SQL and Windows Forms.
• Experience with coding, scripting, and technical debugging/diagnosis.
• Experience integrating desktop enterprise software applications.
• Strong technical and analytical skills for troubleshooting complex systems.
• Excellent verbal and written communication skills in English.
• Bachelor’s Degree in Computer Science or an equivalent field.
• Ability to work in a hybrid model in Bogotá (3 days home, 2 days office).

Key Skills

Education

Bachelor’s Degree