Description

You will work as a Java Developer, coordinating technical support and maintenance activities.

Responsibilities

• Coordinate with offshore teams to resolve issues and set up environments.
• Manage incident logging and escalation according to ITIL frameworks.
• Diagnose technical problems, find root causes, and implement solutions for application issues.
• Perform routine checks on application health to ensure system reliability.
• Create and maintain technical documentation and knowledge base articles.

Required Skills

• 5+ years of professional experience in Java development.
• Experience adhering to ITIL Frameworks for incident management.
• Ability to troubleshoot application and system defects.
• Experience managing incident logging and escalation processes.
• Familiarity with providing user support via phone, email, or chat.
• Experience in collaborating with development and QA teams on complex issues.

Key Skills

Education

Any Graduate