Description

You will own the resolution of customer-reported issues and maintain system health through proactive monitoring.

Responsibilities

• Take ownership of customer cases, investigating reported scenarios and seeking clarification from L1 or reporters.
• Analyze logs and error messages to identify root causes, relating them to code to propose solutions or escalate to L3.
• Reproduce issues in lab environments and create detailed bug reports in the tracking system.
• Monitor system components, including jobs, queues, DB procedures, and alerts, to ensure healthy functioning.
• Document runbooks and suggest improvements to monitoring tools and processes.

Required Skills

• 5+ years of software development and production management experience.
• Strong understanding of Java, including the ability to write simple code and identify bugs.
• Solid knowledge of Unix/Linux environments and application log analysis.
• Proficiency in SQL and working with relational databases.
• Practical application of Computer Science data structure concepts.
• Experience with scripting languages such as Shell, Perl, JavaScript, or Python.
• Proven ability to perform root cause analysis and pattern observation in production environments.
• Bachelor's degree or local equivalent.

Preferred Skills

• Experience with Kafka, MongoDB, or microservices-based architecture.
• Knowledge of Cluster Computing and Big Data solutions including Spark, Hadoop, HDSF, or XRX.

Key Skills

Education

Bachelor's degree