Description

You will provide technical product support for our software solutions.

Responsibilities

• Understand ticket details and validate the completeness of client-provided information.
• Analyze problem threads thoroughly, documenting defects with product analysis, root cause, and potential resolutions.
• Educate clients on procedures when issues are not defects.
• Act as the technical reference point during software implementations and upgrades.
• Develop or enhance tools to reduce analysis time and improve customer experience.

Required Skills

• 4 to 6 years of experience in software development and support.
• Proficiency in Java, J2EE, and JSP.
• Experience with JavaScript, HTML, and CSS.
• Experience with Relational Database Management Systems (RDBMS) and Webservers.
• Strong troubleshooting and problem-solving skills.
• Background in Web Development.
• Ability to deliver 24x7 support for a global customer base.

Preferred Skills

• Experience with iOS or Android operating systems.
• Prior experience in Product or Application support.

Key Skills

Education

Any Graduate