Description

You will provide technical product support for software solutions, acting as the primary technical reference for implementations and upgrades.

This role is on-site.

Responsibilities

• Analyze problem threads, document defects with root cause analysis, and propose resolutions.
• Validate ticket completeness and educate clients on procedures when issues are not defects.
• Develop or enhance tools to reduce analysis time and improve customer experience.
• Deliver 24x7 support for a global customer base.

Required Skills

• 5+ years of experience in software development and support.
• Proficiency in Java, J2EE, and JSP.
• Experience with JavaScript, HTML, and CSS.
• Background in web development and relational database management systems (RDBMS).
• Experience working with web servers.
• Strong troubleshooting and problem-solving skills.
• Ability to act as a technical reference point during software implementations.

Preferred Skills

• Experience with iOS or Android operating systems.
• Prior experience in product or application support.

Key Skills

Education

Any Graduate