Description

You will provide technical product support for our software solutions.

Responsibilities

  • Understand ticket details and validate the completeness of client-provided information.
  • Analyze problem threads thoroughly, documenting defects with product analysis, root cause, and potential resolutions.
  • Educate clients on procedures when issues are not defects.
  • Act as the technical reference point during software implementations and upgrades.
  • Develop or enhance tools to reduce analysis time and improve customer experience.

Required Skills

  • 4 to 6 years of experience in software development and support.
  • Proficiency in Java, J2EE, and JSP.
  • Experience with JavaScript, HTML, and CSS.
  • Experience with Relational Database Management Systems (RDBMS) and Webservers.
  • Strong troubleshooting and problem-solving skills.
  • Background in Web Development.
  • Ability to deliver 24x7 support for a global customer base.

Preferred Skills

  • Experience with iOS or Android operating systems.
  • Prior experience in Product or Application support.

Key Skills
Education

Any Graduate

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