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Java Product Support Engineer II / Lead

FICO

 

Bengaluru, Karnataka, India

Posted On: 2 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Java Product Support
Tenure: No Preference/Any
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Description

Manage and troubleshoot multi-tier cloud applications and on-premise software solutions to restore functionality and resolve technical issues.

This role is on-site.

Responsibilities

  • Troubleshoot system failures and technical issues across enterprise-level infrastructure.
  • Manage and prioritize multiple incidents while coordinating with internal and external stakeholders.
  • Handle client communications via phone and email to resolve technical queries.
  • Apply Incident, Problem, and Change Management processes within an ITIL framework.
  • Monitor application health and performance to ensure system stability.

Required Skills

  • 5+ years of relevant experience in enterprise application and infrastructure support.
  • Hands-on experience with Java programming and analyzing heap dumps.
  • Proficiency with monitoring tools including Kibana, Splunk, and Grafana.
  • Solid understanding of Web Services and multi-tier architectures.
  • Experience managing and troubleshooting cloud-based software products.
  • Strong verbal and written communication skills for customer-facing interactions.
  • Ability to work primarily in shifts.

Preferred Skills

  • Knowledge of AWS, Kubernetes (K8s), and Docker.

Education

Any Graduate

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