Description

job responsibilities include:

Providing front-line technical support and resolving production incidents under strict SLAs

Performing root cause analysis and fixing issues using Java, SQL, and UNIX shell scripting

Monitoring applications, ensuring operational readiness, and participating in production governance

Supporting integrated releases, server upgrades, and coordinating with infrastructure and development teams

Participating in out-of-hours L2 support rotation and continuously driving efficiency and automation initiatives.

Desired Qualifications:

Bachelor’s degree in computer science, Information Technology, or a related field

Minimum 5 years of experience in IT with a focus on Java/JEE application support

Proficiency in UNIX shell scripting and strong SQL skills for debugging and issue resolution

Prior experience in production support roles with hands-on knowledge of incidents, change, and problem management practices

Key Skills

Education

Any Graduate