Description

Job Description

• 5 years of strong production support (L1/L2) experience.

• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.

• Take ownership of user problems and be proactive when dealing with user issues.

• Monitor all s and report any issue that may significantly impact the business.

• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.

• Issue and query resolution.

• Willing to work in 24x7 shifts on rotational basis.

• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.

• Conduct root-cause analysis and propose a corrective action plan.

• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.

• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.

• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.

• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.

• Experience in handling Critical Incidents (P1 and P2) and Bridge call.

• Adhere to the defined support delivery process/guidelines.

• Problem Management, Incident Management, Change Management, SLA Compliance.

• Excellent interpersonal skills, team player, proactive, self-starter and motivated

Key Skills

Education

Any Graduate