Description

You will provide technical support and troubleshooting for critical business systems.

Responsibilities

• Analyze and resolve issues related to application functionality, performance, and availability.
• Collaborate with development teams to identify root causes and prevent recurring issues.
• Monitor system performance to identify and mitigate potential production impact.
• Track and resolve incidents within defined SLAs.
• Maintain documentation for support processes and participate in an on-call rotation.

Required Skills

• 6+ years of professional experience.
• Strong experience managing support incidents and bug fixes.
• High-level understanding of Oracle and SQL Server database systems.
• Basic understanding of AWS or Azure cloud environments.
• Proven troubleshooting skills with the ability to work independently.
• Experience working directly with clients.
• Strong communication and presentation skills.
• Degree in any field.

Key Skills

Education

Any Gradute