Description

You will provide Level 3 24/7 support for all PPT products as part of an on-call rotation.

Responsibilities

• Manage production support activities including incident handling, problem management, and bug fixing in cross-functional environments.
• Troubleshoot and debug issues across Unix, Linux, Ubuntu, or Windows systems.
• Provide architectural guidance to development teams to improve resiliency, efficiency, performance, and cost-effectiveness.
• Design, develop, and deploy multi-tiered web-based enterprise applications using Java and J2EE.
• Create dashboards and alerts using Grafana and Splunk to monitor application logs and visualize metrics.

Required Skills

• 5+ years of experience in production support and troubleshooting.
• Expertise in Splunk, Prometheus, Grafana, Kafka, and Cassandra.
• Proficiency in Python and/or Bash scripting.
• Hands-on experience with Java, J2EE, Hibernate, Spring, JDBC, JNDI, or IBM MQ Series.
• Experience with Web services including SOAP and REST.
• Working knowledge of database technologies such as Oracle or MySQL.
• Experience operating within Unix, Linux, or Ubuntu environments.
• Ability to participate in Agile cycles, including analysis, design, coding, and unit testing.

Preferred Skills

• Knowledge of Mobile SDK languages.

Key Skills

Education

Any Graduate