Description

You will provide production support and technical assistance for Java-based products.

Responsibilities

• Debug and reproduce user issues in code, developing examples to prove functionality or lack thereof.
• Provide technical support via emails and forums for specialized Product Areas.
• Manage and resolve complex technical support cases for Google Ads products.
• Respond to customer-reported issues promptly, adhering to service level agreements.
• Communicate issue resolution progress and status according to service level agreements.
• Escalate issues to the L2 Team in a timely manner and follow established support procedures.

Required Skills

• 8+ years of experience in a support capacity.
• Core Java development and support.
• Proficiency with REST APIs.
• Strong debugging and troubleshooting skills.
• Basic knowledge of SQL and database operations.
• Familiarity with Linux environments.
• Experience with Spring Boot and Microservices.
• Knowledge of HTML and CSS.

Key Skills

Education

Any Gradute