Description

Key Skills Required:
✅ Java Support & Application Support
✅ SQL / PL-SQL
✅ ServiceNow – Incident, Problem & Change Management
✅ Production Support & Incident Management
✅ Apache Struts
✅ Log Analysis & Root Cause Analysis (RCA)

🔹 Good-to-Have Skills:
✔️ AngularJS
✔️ Hibernate / JPA
✔️ Spring & Spring Security
✔️ Monitoring Tools: Splunk, ELK, Dynatrace, Grafana, Nagios, etc.

🔹 Key Responsibilities:
🔸 Monitor and support critical production applications.
🔸 Investigate, troubleshoot, and resolve production incidents.
🔸 Analyze application logs, stack traces, and system behavior.
🔸 Perform SQL/PL-SQL troubleshooting and data validation.
🔸 Collaborate with Development, DevOps, and Business teams.
🔸 Ensure seamless 24/7 operational support and effective stakeholder communication

Key Skills

Education

Bachelor's degree