Description

You will provide technical support and troubleshooting for client software configurations and customizations.

Responsibilities

• Investigate client issues and provide guidance based on technical documentation.
• Reproduce client environments, configurations, and setups to diagnose problems.
• Perform technical root cause analysis and outline corrective actions.
• Collaborate with higher-tier engineering teams to ensure end-to-end issue resolution.
• Document all customer interactions and technical findings within the CRM tool.

Required Skills

• 2+ years of experience in technical support facing customers.
• 2+ years of application development experience using Java and Object Oriented programming.
• Proficiency in SQL and SQL Server.
• Experience with JavaScript, XML, and HTML.
• Hands-on experience with Windows Forms.
• Working knowledge of Linux and Microsoft Server.
• Ability to use debuggers, configuration management systems, and build processes.
• Strong technical debugging and diagnostic skills.
• Bachelor's Degree in Computer Science or an equivalent field.
• Professional English verbal and written communication skills.

Preferred Skills

• Knowledge of PERL.
• Experience with server tuning and solving performance issues.
• Integration experience with desktop enterprise software applications.

Key Skills

Education

Bachelor’s Degree