Description

You will provide technical assistance and troubleshooting for Java and Spring-based applications.

Responsibilities

• Respond to client queries via phone, email, or chat.
• Diagnose and troubleshoot technical issues related to Java and Spring applications.
• Document support tickets with detailed issue descriptions and resolution steps.
• Escalate complex technical issues to L3 support teams.
• Monitor system performance and report anomalies.
• Maintain knowledge base articles to address recurring issues.

Required Skills

• 5+ years of professional experience.
• Foundational knowledge of Java.
• Experience with Spring Frameworks.
• Ability to troubleshoot application issues.
• Experience using ticketing systems and support tools.
• Ability to work in a 24/7 support environment.
• Strong written and verbal communication skills.
• Any Graduate degree.

Key Skills

Education

Any Graduate