Description

Key Responsibilities

 Administer Jira Software, Jira Service Management, and Confluence environments.

 Configure workflows, issue types, screens, custom fields, permission schemes, and

SLAs.

 Manage Confluence spaces, templates, page restrictions, and permissions.

 Handle user, group, and role management; support SSO/LDAP integrations.

 Create and maintain dashboards, reports, filters, and automation rules.

 Manage Atlassian Marketplace apps including configuration and upgrades.

 Troubleshoot access, permission, performance, and configuration issues.

 Support backups, restores, upgrades, and migrations (Cloud / Data Centre).

 Ensure security, audit compliance, and documentation of SOPs.

 Provide L2/L3 operational support and coordinate with vendors/Atlassian support.

Required Skills & Experience

 8+ years of hands-on Jira & Confluence administration (Cloud or Data Centre).

 Strong understanding of Jira workflows, schemes, permissions, and automation.

 Proficiency in JQL and reporting.

 Experience with Confluence space administration and content governance.

 Knowledge of Agile (Scrum/Kanban) and ITIL processes.

 Strong troubleshooting, communication, and documentation skills.

Preferred Qualifications

 Experience with Jira Data Centre and enterprise-scale environments.

 Exposure to SSO, LDAP, SAML, and REST APIs.

 Jira Service Management and SLA configuration experience.

Atlassian certifications (ACP series)

Key Skills

Education

Bachelor's degree