Description

Responsibilities

• Administer and configure Jira Cloud projects, workflows, boards, dashboards, permissions, issue types, screens, and custom fields
• Set up and maintain Kanban and Scrum boards, including columns, swimlanes, filters, and reporting
• Manage user access, permission schemes, notification schemes, and governance standards
• Perform Excel data mapping and support migration of project information into Smartsheet and other project management tools
• Build JQL queries, dashboards, and reports for project teams and leadership
• Configure integrations with enterprise platforms when needed
• Create documentation, standards, and best practices for Jira administration
• Train other Jira administrators and business end users on Jira functionality, Agile processes, and platform best practices
• Provide day-to-day support, troubleshoot issues, and recommend process improvements

Required Qualifications

• 5+ years of Jira Administration experience, preferably Jira Cloud
• Strong experience configuring workflows, boards, custom fields, permissions, screens, dashboards, and automation
• Experience with Excel data mapping (VLOOKUP/XLOOKUP, Pivot Tables, Power Query, etc.)
• Experience supporting Agile teams using Scrum and Kanban
• Strong communication skills with the ability to train administrators and end users
• Excellent troubleshooting, documentation, and stakeholder support skills

Preferred Qualifications

• Smartsheet administration or Jira-to-Smartsheet migration experience
• Experience with Confluence, Jira Automation, REST APIs, ScriptRunner, Azure DevOps, GitHub, or ServiceNow integrations
• Atlassian or Smartsheet certifications
• Experience in pharmaceutical or regulated environments

Key Skills

Education

Any Gradute