Description

You administer Jira Software, Jira Service Management, and Confluence to support Agile teams and enterprise operations.

This role is on-site.

Responsibilities

• Configure and maintain projects, workflows, issue types, screens, custom fields, schemes, and permissions.
• Manage user access, groups, roles, and security configurations across Atlassian platforms.
• Design and implement workflow automation and configure service request processes in Jira Service Management.
• Develop dashboards, reports, and KPIs, and integrate Jira with Azure DevOps, ServiceNow, and Microsoft Teams.
• Perform platform upgrades, patch management, and troubleshooting while defining governance standards.

Required Skills

• 5+ years of experience administering Jira, Confluence, and Jira Service Management.
• Proficiency in Agile methodologies and supporting sprint management.
• Experience integrating Jira with Azure DevOps and ServiceNow.
• Ability to install and configure Atlassian Marketplace applications.
• Strong understanding of AD/SSO and enterprise application integration.
• Bachelor's degree in a relevant field.

Preferred Skills

• Experience with Microsoft Teams integration.
• Knowledge of backup and recovery procedures for Atlassian tools.

Key Skills

Education

Bachelor's degree