Description

Manage and configure the Atlassian Jira and Confluence suite across cloud and on-premise environments.

Responsibilities

• Configure complex Jira and Jira Service Management projects, including workflows, field configurations, permission schemes, automation, and agile boards.
• Gather business requirements to optimize the organizational framework and propose, test, and roll out necessary plugins.
• Build custom reports and dashboards using EazyBI and JQL to provide visibility into initiative metrics and product roadmaps.
• Implement and enforce Jira hygiene practices while using Confluence to document lifecycle processes from intake to support.
• Collaborate with engineering and product managers to align project configurations and conduct training workshops on tool usage and best practices.

Required Skills

• 8+ years of overall professional experience.
• 5+ years of experience specifically administering Jira projects with advanced tool expertise.
• Expert knowledge of Jira plugins and add-ons, specifically EazyBI and ScriptRunner.
• Advanced proficiency in JQL for constructing custom dashboards, filters, and reports.
• Deep understanding of Agile methodologies, including Scrum, Kanban, and Scrumban.
• Proven ability to implement enterprise-level processes and present technical solutions to large teams.
• Strong technical troubleshooting and process implementation skills.
• Experience working with diverse teams across multiple time zones.

Preferred Skills

• Knowledge of Jira Align.
• Experience configuring plans with Advanced Roadmaps.

Key Skills

Education

Bachelor's degree