Description

You will manage and optimize the Jira environment to support Agile and Kanban development frameworks.

This role is on-site.

Responsibilities

• Install, configure, and maintain Jira instances, including workflows, issue types, screens, and custom fields.
• Manage user accounts, groups, permissions, security schemas, and issue schemas.
• Integrate Jira with external applications and tools while troubleshooting technical issues.
• Monitor system health, performance, and availability through data backups and scheduled jobs.
• Implement best practices by reducing unnecessary customization, archiving data, and conducting user audits.

Required Skills

• 8+ years of experience in Jira administration, configuration, and management.
• Expertise in writing custom JQL (Jira Query Language).
• Proven experience with Agile and Kanban development frameworks.
• Strong background in Project Management and IT Service Management.
• Experience with Incident and Problem management processes.
• Ability to troubleshoot and diagnose complex system issues.
• Experience establishing operational KPIs and dashboards.
• Competency in managing boards, filters, and reports.

Key Skills

Education

Any Gradute