Description

Key Responsibilities

• Jira Platform Administration
  • Manage and evolve Jira Cloud configurations (projects, workflows, schemes, permissions, automation rules)
  • Ensure platform scalability, governance, and alignment with enterprise operating models
• Workflow Design & Automation
  • Design and implement end-to-end workflows aligned to intake, triage, delivery, and reporting
  • Build advanced automations to reduce manual intervention and improve cycle time
• Scripting & Integration
  • Develop and maintain scripts using tools such as:
    • ScriptRunner (Groovy)
    • REST APIs (Jira, GitHub, ServiceNow, etc.)
  • Enable integrations across toolchain (Jira ↔ GitHub, Jama, CRM, internal systems)
• Agentic AI Enablement
  • Design and implement AI-assisted workflows and decision agents, including:
    • Intelligent triage assignment
    • Automated work classification and routing
    • Context-aware recommendations (priority, ownership, dependency mapping)
  • Partner with AI teams to operationalize agent-based automation within Jira workflows

Required Qualifications:

• 10+ years of experience as a Jira Administrator (Cloud preferred)
• Deep expertise in:
  • Workflow configuration, schemes, and permissions
  • Jira Automation / Automation for Jira
• Strong scripting experience:
  • Groovy (ScriptRunner), Python, or similar
  • REST API integrations
• Experience with toolchain integrations (e.g., GitHub, CI/CD systems)
• Proven ability to manage multi-team / multi-org Jira environments

Preferred Qualifications:

• Experience implementing AI-driven workflow automation
• Familiarity with:
  • Agentic AI concepts (autonomous agents, orchestration frameworks, LLM integration)
  • Prompt engineering or AI workflow design
• Exposure to:
  • Large-scale software delivery environments (Agile / SAFe)
  • Enterprise data models and taxonomy design

Key Skills

Education

Bachelor's degree