Description

Manage the implementation and administration of Jira Service Management (JSM) for a Tier II Helpdesk supporting over 1,000 users.

This role is remote.

Responsibilities

• Build, configure, and administer cloud-based Jira Service Management products.
• Design tailored workflows, automations, reports, and integrations to meet specific user requirements.
• Configure and enhance JSM sites, including customer and agent portals and access controls.
• Manage tool integrations, including ServiceNow, and handle license management.
• Collaborate with cross-functional teams to deliver scalable and maintainable JSM solutions.

Required Skills

• 3+ years of experience administering, supporting, and customizing Jira.
• Advanced understanding of Jira workflows, permission schemes, notification schemes, and screen schemes.
• Experience administering and developing software team solutions using Atlassian tools, specifically Jira and Confluence.
• Proven experience setting and managing user permissions.
• Ability to obtain and maintain a Public Trust Clearance.
• Strong oral and written communication skills.
• Ability to adapt to complex, existing environments.

Preferred Skills

• 2+ years of experience administering Jira enterprise instances.
• Experience supporting Atlassian products within Federal Government agencies.
• Atlassian Certifications.

Key Skills

Education

ANY GRADUATE