Description

You will own the administration, support, and maintenance of the Atlassian suite to ensure enterprise-wide alignment with business processes.

Responsibilities

• Maintain and support Jira and Confluence applications as a technical expert.
• Enforce best practices, standards, and delivery management processes.
• Document technical solutions that align with enterprise objectives.
• Identify and communicate gaps between current and desired end states.
• Provide scheduled and ad-hoc demos and training for all Atlassian tools.

Required Skills

• 5+ years of hands-on expertise with the Atlassian product suite, including Jira, Confluence, and Service Desk.
• Deep experience supporting 3rd party add-ons such as Structure, Insight, and Zephyr.
• Proven ability to enable enterprise-level processes using Jira and Confluence.
• Experience configuring and supporting integrations using development tools on Jira.
• Proficiency in managing reports within Jira and supported reporting applications.
• Practical understanding of SDLC, ITIL, and Agile frameworks.
• Technical understanding of common networking terms and tools.
• Bachelor's Degree.

Preferred Skills

• Act as a trusted support and escalation point for technical issues.

Key Skills

Education

Bachelor's Degree