Description

Responsibilities:

• Administer Jira projects, workflows, boards, and dashboards
• Create and maintain JQL filters, reports, and executive dashboards
• Monitor ticket intake, throughput, aging, and SLA performance
• Publish weekly status reports and operational metrics
• Document processes in Confluence
• Support ticket triage, routing, and workflow improvements
• Implement Jira automation to improve efficiency

Required Skills:

• Jira Administration and advanced JQL
• Scrum and Kanban board management
• Jira workflow, screen, and field configuration
• Atlassian Confluence
• Microsoft Excel or Google Sheets
• Strong reporting, analytical, and communication skills

Preferred:

• Experience with ticket intake, SLA tracking, and operational reporting
• Agile/Scrum environment experience

Key Skills

Education

Any Graduate