Description

Administer Jira projects, workflows, and dashboards while maintaining Atlassian Confluence documentation.

This role is on-site.

Responsibilities

• Administer Jira projects, workflows, boards, and dashboards.
• Create and maintain JQL filters, reports, and executive dashboards.
• Monitor ticket intake, throughput, aging, and SLA performance.
• Implement Jira automation to improve efficiency.
• Document processes in Confluence and support ticket triage.

Required Skills

• Jira Administration with advanced JQL proficiency.
• Experience with Scrum and Kanban board management.
• Atlassian Confluence proficiency.
• Jira workflow, screen, and field configuration.
• Microsoft Excel or Google Sheets for reporting.
• Strong analytical, reporting, and communication skills.
• 10+ years of experience.

Preferred Skills

• Experience with ticket intake, SLA tracking, and operational reporting.
• Agile/Scrum environment experience.

Key Skills

Education

Any Graduate