Description

You own the end-user experience for 4,500 Jira users, leading change communications and training during the Jira redesign rollout.

This role is on-site.

Responsibilities

• Design and deliver Jira and Agile training programmes, including onboarding, refresher, and advanced sessions.
• Manage the CoE service desk queue, triaging, resolving, and escalating user requests.
• Drive Jira adoption by tracking metrics, identifying low-adoption teams, and running targeted engagement campaigns.
• Handle minor enhancement requests such as custom views, filters, basic board configurations, and simple dashboards within approved standards.
• Produce and maintain self-service training materials, including guides, videos, and FAQs.

Required Skills

• 3+ years in a Jira end-user support, adoption, or training role.
• Strong facilitation and training delivery skills, comfortable presenting to technical and non-technical audiences.
• Solid end-user knowledge of Jira Software and Jira Service Management.
• Experience managing a helpdesk or service desk function.
• Familiarity with change management communication best practices.
• Strong written and verbal communication skills.
• 5+ years of total professional experience.
• Any Graduate degree.

Preferred Skills

• Experience in agile environments with Scrum and Kanban coaching.
• Ability to lead end-user change communications for major software rollouts.

Key Skills

Education

Any Graduate