Description

Administer, configure, and optimize Jira SaaS to support enterprise Agile delivery, system integrations, and migration initiatives.

This role is on-site.

Responsibilities

• Administer and optimize Jira SaaS, including custom workflows, issue types, screens, fields, and automation rules aligned with Agile frameworks.
• Design and maintain integrations between Jira, GitLab (CI/CD), and ServiceNow (ITSM) using REST APIs, webhooks, and scripting.
• Manage user permissions, group roles, and security schemes to ensure governance and compliance with enterprise standards.
• Support the migration of teams from Azure DevOps Boards and hosted Jira to Jira SaaS, providing technical guidance to Scrum Masters and Product Owners.
• Monitor license utilization and application usage to support budget decisions and optimize subscription efficiency.

Required Skills

• 3+ years of hands-on experience administering and/or engineering Jira (Self-hosting or SaaS).
• Proven experience developing custom integrations with enterprise platforms, specifically GitLab and ServiceNow.
• Proficiency in scripting (Python, PowerShell, or JavaScript) and REST API integration.
• Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and DevSecOps principles.
• Experience in enterprise migrations from Azure DevOps or similar tools to Jira.
• Familiarity with the Atlassian ecosystem (Confluence, Bitbucket, Atlassian Government Cloud) and marketplace apps.
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).

Preferred Skills

• Experience with information security, privacy, and risk assessment standards including FISMA, SOX, FedRAMP, etc.
• Federal government experience.
• Atlassian Certified Professional (ACP-620, ACP-120, or equivalent).

Key Skills

Education

Any Graduate