Description

Responsibilities include:

1. Incident Management -Create and manage necessary process involving incidents
2. Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
3. Engage with the development team throughout the life cycle to support Application build for Reliability
4. Develop software to automate manual operational work
5. Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
6. Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services
7. Troubleshoot priority incidents, conduct blameless post-mortems, and ensure permanent closure of the incidents
8. Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering
9. Manage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed

Key Skills

Education

Any Gradute