Description

Own incident management, troubleshooting, and automation for large-scale cloud applications to ensure availability and reliability.

This role is on-site.

Responsibilities

• Manage incident lifecycles, conduct blameless post-mortems, and ensure permanent closure of priority issues.
• Develop software to automate manual operational work and implement remediation plans to prevent future incidents.
• Monitor service performance against SLAs and manage change, capacity, and disaster recovery processes.
• Support CI/CD pipelines through validation, operational gating, and DevOps automation best practices.
• Analyze production patterns and provide feedback loops to development teams on resiliency concerns.

Required Skills

• 5+ years of experience in L2-L3 production support or Site Reliability Engineering (SRE).
• Hands-on experience with Java, Spring, and Angular in multi-tiered cloud environments.
• Proficiency in Unix scripting and scheduler tools such as TWS or Autosys.
• Experience with observability and monitoring tools including Splunk, Kibana, Grafana, and Prometheus.
• Strong SQL skills and experience with DB2.
• Proven track record supporting large-scale, complex applications under pressure.
• Experience working in Agile development environments.

Preferred Skills

• Expertise in Linux shell scripting and Grafana/Kibana dashboarding.
• Understanding of brokerage business processes and job control tools (Control-M, CBSS, CRON).

Key Skills

Education

Bachelor's or Master's degrees