Description

Provide onsite desk-side and walk-up support for internal employees, troubleshooting Windows desktop and laptop issues independently.

This role is on-site.

Responsibilities

• Troubleshoot Windows 10/11 desktop and laptop issues independently.
• Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Perform desktop and laptop setup, imaging, and user onboarding.
• Assist with Active Directory tasks such as user accounts, password resets, and group membership.
• Document incidents and resolutions clearly in the ticketing system.

Required Skills

• 2–4 years of experience in desktop or IT support roles.
• Hands-on experience with Windows 10/11 environments.
• Basic to intermediate knowledge of Active Directory.
• Familiarity with DNS, DHCP, and basic networking concepts.
• Experience supporting Office 365 in a corporate environment.
• Strong communication skills and a customer-focused attitude.

Preferred Skills

• Exposure to imaging, patch management, or software deployment tools.
• Associate or Bachelor’s degree in IT, Computer Science, or related field.

Key Skills

Education

Any Gradute