Description

You will develop non-voice components within the Genesys Cloud CX ecosystem.

Responsibilities

• Develop non-voice Genesys Contact Center features including predictive routing and engagements.
• Implement digital channel capabilities such as so-browse, screen sharing, and agent assist.
• Learn and integrate new communication channels as required by project needs.
• Design and interpret call flows using Visio.

Required Skills

• 2+ years of non-voice Genesys Contact Center developer experience.
• Experience with predictive routing and engagement development.
• Hands-on experience with so-browse, screen sharing, or agent assist tools.
• Genesys Cloud CX Developer expertise.
• Ability to quickly learn new communication channels.
• Any Graduate degree.

Preferred Skills

• Experience reading and creating call flow designs in Visio.

Key Skills

Education

Any Graduate