Description

You will provide first-level technical support to internal customers using a ticketing system and global call center solution.

Responsibilities

• Provide 1st level support to internal customers via ticketing systems and a global call center solution.
• Monitor the group email inbox and convert incoming requests into tickets.
• Develop and maintain technical and customer documentation for processes and standards.
• Participate in team meetings to suggest opportunities for continual improvement.
• Support Service Desk KPI and TTI measures while participating in a monthly weekend on-call rotation.

Required Skills

• 5+ years of experience in a technical support role.
• Service Desk operations.
• ITIL processes.
• Experience managing ticketing systems.
• Ability to handle inbound calls via a call center solution.
• Technical and procedural documentation skills.
• Any Graduate degree.

Key Skills

Education

Any Gradute