Description
You will provide first-level technical support to internal customers using a ticketing system and global call center solution.
Responsibilities
- Provide 1st level support to internal customers via ticketing systems and a global call center solution.
- Monitor the group email inbox and convert incoming requests into tickets.
- Develop and maintain technical and customer documentation for processes and standards.
- Participate in team meetings to suggest opportunities for continual improvement.
- Support Service Desk KPI and TTI measures while participating in a monthly weekend on-call rotation.
Required Skills
- 5+ years of experience in a technical support role.
- Service Desk operations.
- ITIL processes.
- Experience managing ticketing systems.
- Ability to handle inbound calls via a call center solution.
- Technical and procedural documentation skills.
- Any Graduate degree.