Description

You will manage the configuration, administration, and maintenance of the ServiceNow platform.

Responsibilities

• Configure and enhance core applications including Service Catalog, Service Portal, Incidents, CMDB, Knowledge Base, and Reporting.
• Plan, develop, test, and document system configurations, customizations, and integrations.
• Perform platform administration, including health checks, issue mitigation, and regular platform upgrades.
• Gather stakeholder requirements and map them to ServiceNow capabilities following industry best practices.
• Identify application or environment problems, determine root causes, and coordinate resolutions.

Required Skills

• 4 years of ServiceNow administration experience covering ITSM, CMDB, and Service Catalog.
• 2 years of experience translating business requirements into technical designs.
• Proficiency in ITSM, CMDB, JavaScript, Jelly Scripting, Glide, HTML, XML, and/or JSON.
• Strong written and verbal communication skills for gathering and interpreting data.
• Ability to work both independently and within a team environment.

Preferred Skills

• 2 years of experience with Client Scripts, Business Rules, Data Policies, and Access Control Lists.

Key Skills

Education

Any Graduate