Description

• Active Directory & Identity Management: User and group administration, Active Directory management and basic Group Policy (GPO) implementation.
• Virtualization: Hands-on experience configuring and administering virtual servers in VMware and/or Hyper-V environments.
• Core Network Services: Configuration, maintenance and troubleshooting of DNS, DHCP, DFS and Certificates.
• Networking Fundamentals: Basic network troubleshooting (diagnosing connectivity, switch/port status verification), infrastructure setup (switches, access points, cabling).
• System Maintenance & Backups: Applying system patches/updates, maintaining and verifying backup and recovery systems and participating in disaster recovery (DR) testing.
• Scripting & Cloud: Basic PowerShell knowledge and familiarity/interest in cloud platforms (Azure).
• Monitoring & Operations: System and network monitoring tools, incident tracking via ServiceNow, asset management and creating/maintaining Standard Operating Procedures (SOPs).

CORE RESPONSIBILITIES

• Support daily operations, maintenance, patching and security updates for server, storage and core network infrastructure.
• Provision, manage and troubleshoot Active Directory accounts, GPOs, DNS, DHCP, DFS and server certificates.
• Administer virtual infrastructure within VMware and Hyper-V environments.
• Troubleshoot basic network connectivity issues, verify physical switch ports and assist with infrastructure hardware deployments (switches, APs, cabling).
• Execute, verify and document backup schedules and participate in regular DR drills.
• Log, track and resolve incidents in ServiceNow while maintaining inventory and infrastructure documentation.
• Provide multi-site infrastructure support, participate in an on-call rotation and execute after-hours maintenance as scheduled.

CANDIDATE QUALIFICATIONS & REQUIREMENTS

• Experience: Minimum of 3 years of hands-on IT experience in desktop support, help desk, or junior systems administration roles.
• Education: Bachelor’s degree or Technical Institute degree/certificate in Information Systems/IT (or equivalent work experience).
• Preferred Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Azure Fundamentals.
• Physical Requirements: Ability to lift and move equipment up to 50 lbs.
• Mobility & Schedule: Willingness to travel to remote Turnpike locations as needed; available for after-hours work and on-call rotations.
• Equipment Mandate: The vendor/contractor must maintain a smartphone with an active data plan that complies with FDOT security standards (capable of receiving OS security updates and running Outlook, Teams and ServiceNow)

Key Skills

Education

Bachelor's degree