Description

You manage configuration, administration, and Tier 2/3 support for core business applications.

This role is on-site.

Responsibilities

• Troubleshoot and resolve application and process issues at Tier 3 level.
• Build use cases, define business processes, and create technical documentation.
• Perform gap/fit analysis and assist with pre-implementation workshops.
• Identify optimization opportunities to drive operational change.
• Deliver business process definitions and standardization documentation for new tools.

Required Skills

• 3+ years of experience in Tier 2 support, configuration, and administration.
• Experience with PeopleSoft, Salesforce, Zoom, MuleSoft, Onbase, DevOps, or Splunk.
• Proficiency in ticket management, change control, and remote support methodologies.
• Ability to document interrelated application dependencies.
• Experience presenting complex technical ideas to non-technical users.
• Bachelor's degree in computer information systems or equivalent combination of education and experience.

Preferred Skills

• ITIL certification.
• Certifications in core applications.

Key Skills

Education

Bachelor's degree in computer information systems