Description

You will support the UX Research Operations Insights team by integrating business data into research decision-making and long-term investments.

Responsibilities

• Connect global data and strategies to functional data to create team-specific analytics and reporting.
• Translate Research Operations goals into reliable metrics and identify KPIs for program leaders.
• Act as an internal consultant by scoping data requests, synthesizing insights, and recommending solutions to managers.
• Manage multiple concurrent projects and deliver analytical results to both technical and non-technical audiences.
• Build dashboards and automated reporting using SQL, Tableau, and Salesforce Tableau CRM to enable client self-service.

Required Skills

• 4+ years of data analytics experience (or 3+ years with a Master's degree).
• Advanced experience in SQL or other programming languages.
• Advanced experience building dashboards in Tableau following data visualization best practices.
• Intermediate experience with Salesforce CRM Analytics (formerly Einstein Analytics) including managing recipes and building data sets.
• Strong project management skills, including creating project plans and business requirement documents.
• Proven ability to gather and interpret data to influence stakeholders.
• Experience in quantitative analysis and presenting actionable recommendations.
• Ability to work autonomously and manage relationships across cross-functional teams.

Preferred Skills

• Advanced experience in Salesforce Tableau CRM.
• Knowledge of statistical analysis, including descriptive statistics and statistical significance.
• Experience working within a product operations or support function in a large company.

Key Skills

Education

Any Graduate