Description

You will analyze data to draw conclusions and develop working hypotheses within a contact center environment.

Responsibilities

• Analyze datasets to identify trends and develop working hypotheses.
• Draw actionable conclusions from collected data.
• Utilize Salesforce to manage and interpret data.
• Learn and implement listening queries within Brandwatch.
• Teach Brandwatch query methodologies to team members.

Required Skills

• 5+ years of experience in data analysis.
• Expert knowledge of Salesforce.
• Experience working within a contact center environment.
• Proven ability to analyze data and develop hypotheses.
• Ability to learn Brandwatch and write listening queries.
• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Graduate