Description

Key Skills: Google DialogFlow CX, Python, Natural Language Processing, Machine Learning, Conversational AI, Google Cloud Platform, API Integration, SQL, Web Services Integration, Bot Development

Good to Have Skills: Experience with Microsoft Bot Framework, Google Contact Center AI, TTS, STT, SSML technologies, LLM Playbooks feature, automated testing practices, backend development, chatbot orchestration, troubleshooting in distributed environments, and relational database management.

Roles & Responsibilities:

• Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, DialogFlow CX
• Craft clean, efficient, and maintainable code adhering to industry best practices and standards
• Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem
• Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations
• Leverage natural language processing, LLM and machine learning techniques, including TTS, STT, and SSML, to enable chatbots to comprehend and respond intelligently to user inputs
• Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions
• Investigate and resolve complex technical issues by analyzing logs and debugging code for continuous improvement
• Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development

Experience Required: 2+ years of hands-on experience with Google Cloud Contact Center AI Bot framework, extensive experience with LLM Playbooks feature in DialogFlow CX, proven troubleshooting and analytical skills in complex distributed environments.

Education: Bachelor's degree in a technology-related field or equivalent experience

Key Skills

Education

Any Graduate