Description

Key Skills: Google Dialogflow, Python, Natural Language Processing, Machine Learning, Conversational AI, Google Cloud Platform, API Integration, SQL, Web Services, Backend Development

Good to Have Skills: Automated testing practices, Microsoft Bot Framework, Google CCAI, TTS, STT, SSML technologies, troubleshooting in distributed environments, experience with relational databases and system integrations.

Roles & Responsibilities:

• Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.
• Craft clean, efficient, and maintainable code adhering to industry best practices and standards for optimal performance.
• Develop custom components and tools to optimize the functionality and performance of the chatbot ecosystem.
• Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations effectively.
• Leverage natural language processing, LLM and machine learning techniques including TTS, STT, and SSML to enable intelligent user interactions.
• Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
• Investigate and resolve complex technical issues by analyzing logs and debugging code for continuous improvement and optimization.
• Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development technologies.

Experience Required: 2+ years of hands-on experience with Google Cloud Contact Center AI Bot framework, extensive experience with LLM playbook feature in Dialogflow CX, and proven experience in complex distributed environments.

Education: Bachelor's degree in a technology-related field or equivalent experience

Key Skills

Education

Any Graduate