Description

Design, develop, and deploy chatbots and voice bots using Google Dialogflow CX and CCAI.

This role is on-site.

Responsibilities

• Build and maintain conversational AI solutions using Google Dialogflow CX and Microsoft Bot Framework.
• Implement Natural Language Processing (NLP) and Machine Learning techniques, including LLM playbooks, TTS, STT, and SSML.
• Develop custom components and tools to optimize chatbot ecosystem functionality and performance.
• Integrate chatbot systems with backend services, databases, and APIs for seamless data exchange.
• Debug distributed environments, analyze logs, and resolve complex technical issues.

Required Skills

• 2+ years of hands-on experience with Google Cloud Contact Center AI (CCAI) Bot framework.
• Extensive experience with the LLM playbook feature in Dialogflow CX.
• Proficiency in Python and backend development.
• Solid understanding of Natural Language Processing and Machine Learning concepts.
• Experience with API integration, SQL, and web services.
• Ability to write clean, efficient, and maintainable code.

Preferred Skills

• Experience with automated testing practices and Microsoft Bot Framework.
• Familiarity with TTS, STT, and SSML technologies in distributed environments.

Key Skills

Education

Any Graduate